Privacy Policy

In order to better provide you with products and services offered on our Site, SHW may collect personally identifiable information, such as your:

• First and Last Name
• Mailing Address
• E-mail Address
• Phone Number
• Type of Home and Square Footage

When you provide us with information in connection with a particular activity or otherwise sign up for or order our Products and Services or provide your contact information, including an email address or telephone number in connection with that activity, product or service, you agree that this action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to our communicating with you about SHW using the information you provided to us. You also attest that you have the legal authority over any telephone number you provide to us and can provide us with the authorization to contact you. This means we may contact you, in person or by recorded message, by e-mail, telephone and/or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving.

If you would like to stop receiving marketing or promotional communications via email from SHW, you may opt out of such communications by Replying Stop.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

SHW does not sell, rent or lease its customer lists to third parties.

SHW may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to SHW, and they are required to maintain the confidentiality of your information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, including affiliate or business partners. The opt-in is not transferable to another party involved in the process.

SHW may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SHW or the site; (b) protect and defend the rights or property of SHW; and/or (c) act under exigent circumstances to protect the personal safety of users of SHW, or the public.

Financial information is information that you provide to us, including your debit or credit card number and related billing information (collectively, the “Billing Information”). We require such financial information in order to process payment for the purchase of a Product or Service that you have requested. By submitting your financial information, you consent to our providing it to those Authorized Third Party Service Providers (as later defined) as necessary to support and process your transactions as well as your credit card issuer/banking institution for their purposes.

SHW may keep track of the websites and pages our users visit within SHW, in order to determine what SHW services are the most popular. This data is used to deliver customized content and advertising within SHW to customers whose behavior indicates that they are interested in a particular subject area.

Information about your computer hardware and software may be automatically collected by SHW. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the SHW website.

The SHW website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize SHW pages, or register with SHW site or services, a cookie helps SHW to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same SHW website, the information you previously provided can be retrieved, so you can easily use the SHW features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the SHW services or websites you visit.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

SHW secures your personal information from unauthorized access, use, or disclosure. SHW uses the following methods for this purpose:

• SSL Protocol
• We are a verified Authorize.Net Merchant

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

SHW reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

These Terms & Conditions describe the service contract coverage provided to you by Select.

THE COVERAGE PROVIDED IS SUBJECT TO THE REQUIREMENTS AND LIMITATIONS DESCRIBED IN THESE TERMS AND CONDITIONS. PLEASE READ THESE PROVISIONS CAREFULLY. CERTAIN ITEMS AND EVENTS ARE NOT COVERED BY THIS CONTRACT. PLEASE REFER TO THE EXCLUSIONS LISTED BELOW. PLEASE NOTE THAT SELECT IS NOT AN INSURANCE COMPANY OR A SERVICE PROVIDER. THE PRODUCT BEING OFFERED IS A SERVICE CONTRACT AND IS SEPARATE AND DISTINCT FROM ANY PRODUCT OR SERVICE WARRANTY WHICH MAY BE PROVIDED BY THE HOME BUILDER OR MANUFACTURER.

Definitions

1. “Agreement” means this service contract between You and Us, including the Coverage Details.
2. “Coverage Details” means the document attached to this service contract that includes Your specific coverage information.
3. “Initial Term” means the time from the Effective Date to the Termination Date for which You have coverage under this Agreement.
4. “Covered Property” means the address identified on the Coverage Details that is eligible for coverage under this Agreement.
5. Covered Property must not be commercial property or residential property converted, in whole or in part, into a business.
6. “Independent Service Technician” means the qualified service contractor and/or technician Select has arranged to repair or replace the systems and appliances under this Agreement.
7. “We,” “Us,” “Our,” “Obligor,” and “Select” means Select Home Warranty of CA Inc.
8. “You”, “Your,” and “Customer” mean the person contracting for Services covered by this Contract and whose name(s) appear on the Coverage Letter.
9. “Mechanical Failure” means a covered item becomes inoperable and unable to perform its primary designed function.
10. “Ordinary Wear and Tear” means the expected and natural deterioration of the covered item that occurs over time when used in a normal and expected manner for residential purposes.
11. “Primary Designed Function” means the primary function(s) which the covered item is intended to perform as specified by the manufacturer and is the primary purpose a reasonable consumer would purchase the covered item for residential use.
12. “Service Call Fee” means the service fee or fees, if any, to be charged for services covered by this Agreement.

This Agreement is a legally binding document between You and Select. This Agreement constitutes the entire and only Agreement between You and Select. This Agreement supersedes all prior or contemporaneous agreements, representations, warranties and understandings between You and Select. This Agreement provides for home service contract services only and should not be confused with an insurance contract. Your home service contract remains with the Covered Property and cannot be transferred to a different home except as provided under the Transfer of Agreement section below. This Agreement covers household appliances and systems listed below when it suffers a Mechanical Failure due to Ordinary Wear and Tear. This Agreement sets forth all of the household appliances and systems covered under this Agreement. In the event an appliance or system is not mentioned in this Agreement, it will not be covered under this Agreement. Please read the entire Agreement before retaining the services of Select.

In consideration for Your payment to Select, and subject to all of the terms of this Agreement, Select will arrange for an Independent Service Technician to repair or replace the systems and appliances covered under this Agreement, when they become inoperable due to normal wear and tear.

Obligations of Select under this Agreement are backed only by the full faith and credit of Select and are not guaranteed under a reimbursement insurance policy.

This Agreement only covers systems and appliances in the single-family dwelling, individual condominium unit, town house or modular home listed on Your Coverage Details as Covered Property. Only those systems and appliances properly and permanently installed and located within the living area of the Covered Property will be covered. This Agreement will not cover systems or appliances within (i) commercial properties; (ii) residential properties used for business purposes, including, but not limited to, dwellings used for rest homes, day care centers, schools and/or professional offices; and (iii) common areas of condominiums, multi-family houses (unless otherwise stated above) and/or cooperatives (iv) foreclosed/short sale properties. This Agreement will not cover any system or appliance designated by the manufacturer as being used for commercial use.

Coverage under this Agreement begins thirty (30) days after the Purchase Date as indicated on Your Coverage Letter page (the “Effective Date”). The initial term of the Agreement is one (1) calendar year from the Effective Date.