Sample Agreement. Terms may vary in every state. Georgia Residents Click Here
These Terms & Conditions describe the service contract coverage provided to you by Select.
THE COVERAGE PROVIDED IS SUBJECT TO THE REQUIREMENTS AND LIMITATIONS DESCRIBED IN THESE TERMS AND CONDITIONS. PLEASE READ THESE PROVISIONS CAREFULLY. CERTAIN ITEMS AND EVENTS ARE NOT COVERED BY THIS CONTRACT. PLEASE REFER TO THE EXCLUSIONS LISTED BELOW. PLEASE NOTE THAT SELECT IS NOT AN INSURANCE COMPANY OR A SERVICE PROVIDER. THE PRODUCT BEING OFFERED IS A SERVICE CONTRACT AND IS SEPARATE AND DISTINCT FROM ANY PRODUCT OR SERVICE WARRANTY WHICH MAY BE PROVIDED BY THE HOME BUILDER OR MANUFACTURER.
Definitions
- “Agreement” means this service contract between You and Us, including the Coverage Details.
- “Coverage Details” means the document attached to this service contract that includes Your specific coverage information.
- “Initial Term” means the time from the Effective Date to the Termination Date for which You have coverage under this Agreement.
- “Covered Property” means the address identified on the Coverage Details that is eligible for coverage under this Agreement.
- Covered Property must not be commercial property or residential property converted, in whole or in part, into a business.
- “Independent Service Technician” means the qualified service contractor and/or technician Select has arranged to repair or replace the systems and appliances under this Agreement.
- “We,” “Us,” “Our,” “Obligor,” and “Select” means Select Home Warranty of CA Inc.
- “You”, “Your,” and “Customer” mean the person contracting for Services covered by this Contract and whose name(s) appear on the Coverage Letter.
- “Mechanical Failure” means a covered item becomes inoperable and unable to perform its primary designed function.
- “Ordinary Wear and Tear” means the expected and natural deterioration of the covered item that occurs over time when used in a normal and expected manner for residential purposes.
- “Primary Designed Function” means the primary function(s) which the covered item is intended to perform as specified by the manufacturer and is the primary purpose a reasonable consumer would purchase the covered item for residential use.
- “Service Call Fee” means the service fee or fees, if any, to be charged for services covered by this Agreement.
Binding Agreement
This Agreement is a legally binding document between You and Select. This Agreement constitutes the entire and only Agreement between You and Select. This Agreement supersedes all prior or contemporaneous agreements, representations, warranties and understandings between You and Select. This Agreement provides for home service contract services only and should not be confused with an insurance contract. Your home service contract remains with the Covered Property and cannot be transferred to a different home except as provided under the Transfer of Agreement section below. This Agreement covers household appliances and systems listed below when it suffers a Mechanical Failure due to Ordinary Wear and Tear. This Agreement sets forth all of the household appliances and systems covered under this Agreement. In the event an appliance or system is not mentioned in this Agreement, it will not be covered under this Agreement. Please read the entire Agreement before retaining the services of Select.
Obligations
In consideration for Your payment to Select, and subject to all of the terms of this Agreement, Select will arrange for an Independent Service Technician to repair or replace the systems and appliances covered under this Agreement, when they become inoperable due to normal wear and tear.
Obligations of Select under this Agreement are backed only by the full faith and credit of Select and are not guaranteed under a reimbursement insurance policy.
Covered Property
This Agreement only covers systems and appliances in the single-family dwelling, individual condominium unit, town house or modular home listed on Your Coverage Details as Covered Property. Only those systems and appliances properly and permanently installed and located within the living area of the Covered Property will be covered. This Agreement will not cover systems or appliances within (i) commercial properties; (ii) residential properties used for business purposes, including, but not limited to, dwellings used for rest homes, day care centers, schools and/or professional offices; and (iii) common areas of condominiums, multi-family houses (unless otherwise stated above) and/or cooperatives (iv) foreclosed/short sale properties. This Agreement will not cover any system or appliance designated by the manufacturer as being used for commercial use.
Term
Coverage under this Agreement begins thirty (30) days after the Purchase Date as indicated on Your Coverage Letter page (the “Effective Date”). The initial term of the Agreement is one (1) calendar year from the Effective Date.
Claims Procedure
5.1. Before Making a Claim.
Prior to making a claim You should:
i. Contact the proper authority in the event the malfunctioning appliance or system has the potential to cause injury to You or anyone else present in or near Your home;
ii. Shut down the malfunctioning appliance or system to prevent further damage; and
iii. Determine if the malfunctioning appliance or system is covered under this Agreement.
5.2. If Covered.
If this Agreement covers the malfunctioning appliance or system, You MUST contact Select PRIOR to obtaining service on the malfunctioning appliance or system. Your failure to contact Select prior to obtaining service may render Your claim invalid. Select will not reimburse You if You use Your own service technician without first obtaining Select’s prior authorization.
5.2.1. Select Service Call Fee.
Each time an Independent Service Technician is scheduled and dispatched to Your home, you will be required to pay Select’s minimal service fee. You will be required to pay the Select Service Call Fee regardless of whether all or part of the claim is granted, excluded, limited or denied by Select. You will be required to pay the Select Service Call Fee once the Independent Service Technician begins traveling to Your home, regardless of whether You are able to provide access to Your home for the Independent Service Technician or if You cancel the appointment while the Independent Service Technician is traveling to Your Covered Property, a separate service call fee will be charged for each issue. Additional charges may apply to the Select Service Call Fee. The Select Service Call Fee, which must be paid at the time and place of appointment, shall be paid by You to the Independent Service Technician or directly to Select, at Select’s option. In the event You fail to pay the Select Service Call Fee, You will not be able to schedule any additional service calls and Your home service contract will be suspended until all outstanding fees are paid in full. Suspension of Your home service contract will not alter or extend the Termination Date of Your home service contract.
5.3. Contact Information and Receiving Service.
Covered services will be performed upon calling Select at the following number. No claims forms or applications are required prior to receiving service. A Select representative can be reached Toll Free by telephone at 1-855-267-3532 or by e-mail at info@selecthomewarranty.com. If You arrange for service from a technician not authorized by Us with Our prior authorization, We will not provide any reimbursement for any costs You may incur relating to the use of such technician, regardless if the service pertains to a covered breakdown of a covered item.
5.4. Non-Emergency Claims.
To make a claim for repair You must contact Select within three (3) days following discovery of the malfunctioning and/or inoperability of the system or appliance. Select will initiate the process to diagnose the Breakdown of your Covered Item by contacting an Independent Service Technician within forty-eight (48) hours to schedule the diagnosis appointment under normal circumstances. If covered by this agreement, the system and/or appliance repaired or replaced will be paid for by Select within a reasonable time following the submission of the claim. Select will not be liable for any delay in the repair of the inoperable appliance or system for any reason.
5.5. Emergency Claims.
In the event of an emergency, in order for Select to make a determination if the system/or appliance that caused the emergency is covered under this Agreement, You must contact Select prior to having any repair or replacement work performed. In the event the emergency pertains to gas, fire or has the potential to cause injury to You or anyone else present in or near Your home, You should take all reasonable steps, including, but not limited to, vacating the premises, and contacting the proper authority to ensure the safety of You and those present. Once the determination is made by the proper authority that Your home is safe to re-inhabit, You must contact Select immediately and advise them of this claim.
Generally
6.1.1. Proper Working Order.
All systems and appliances must be in proper working order on the Effective Date of the warranty coverage, as set forth in the schedule page accompanying this Agreement. Any pre-existing conditions or defects causing the malfunction of system or appliance during the term will not be covered by this Agreement. If a defective or malfunctioning system or appliance is discovered by an inspection company prior to the transfer of ownership of the property or by a utility company at the time of the transfer of ownership, said condition shall be deemed a pre-existing condition and not covered under this Agreement.
6.1.2. Manufacturer’s Warranty.
All systems and appliances covered under either the manufacturers, distributors, or any other express or implied warranty will not be covered under this Agreement.
6.2. Appliances Covered
This Agreement covers the following appliances:
| Section | Appliance Item | Covered Components and Parts | Excluded Components and Parts |
|---|---|---|---|
| 6.2.1 | Kitchen Refrigerator | All parts and components which impact the primary designed function | Sealed system |
| 6.2.2 | Kitchen Oven/Range/Cooktop | All parts and components which impact the primary designed function | |
| 6.2.3 | Kitchen Built-In Microwave | All parts and components which impact the primary designed function | |
| 6.2.4 | Kitchen Dishwasher | All parts and components which impact the primary designed function | |
| 6.2.5 | Kitchen Garbage Disposal | All parts and components which impact the primary designed function | |
| 6.2.6 | Clothes Washer | All parts and components which impact the primary designed function | |
| 6.2.7 | Clothes Dryer | All parts and components which impact the primary designed function | |
| 6.2.8 | Water Heater | All parts and components which impact the primary designed function | Solar or tankless water heating systems, leaks, and pumps |
6.3. Plumbing Covered
This Agreement covers the following Plumbing:
| Section | Appliance Item | Covered Components and Parts | Excluded Components and Parts |
|---|---|---|---|
| 6.3.1 | Water Lines | Above ground leaks and breaks located within the perimeter of the home | |
| 6.3.2 | Drain Lines | Above ground leaks and breaks located within the perimeter of the home | |
| 6.3.3 | Vent Lines | Above ground leaks and breaks located within the perimeter of the home | |
| 6.3.4 | Waste Lines | Above ground leaks and breaks located within the perimeter of the home | |
| 6.3.5 | Toilets | All factory-installed parts and components which impact the primary designed function | Flanges |
| 6.3.6 | Plumbing Stoppages | Plumbing stoppages in drain, vent, and sewer lines located within 100 feet of an accessible ground-level cleanout that can be resolved without excavation using a conventional auger/snake. | Stoppages caused by collapsed, damaged or broken drain, vent, or sewer lines, all access, roots or foreign objects, cameras, septic tanks |
6.4. Heating, Air Conditioning, and Ducting (HVAC) System Covered
| Section | HVAC Item | Covered Components and Parts | Excluded Components and Parts |
|---|---|---|---|
| 6.4.1 | Heating System | All factory-installed parts and components of permanently installed heating systems up to a 5-ton capacity of the following types: forced air (gas, electric, and oil), wall mounted heaters; floor furnaces, package units; heat pumps; mini-splits, hot water or steam circulating heat, and electric baseboard which impact the primary designed function. | System add-ons such as air purification systems, load-management devices, humidifiers, damper systems, and zoning systems. Heat transfer devices, refrigerant and/or leaks of water or refrigerant. |
| 6.4.2 | Air Conditioning System | All factory-installed parts and components of permanently installed air conditioning systems up to a 5-ton capacity of the following types: Ducted central and electric split and package units, and mini-splits which impact the primary designed function. | System add-ons such as air purification systems, load-management devices, humidifiers, damper systems, and zoning systems. Heat transfer devices, refrigerant and/or leaks of water or refrigerant. |
| 6.4.3 | Ducting System | All readily accessible supply and return line elbows, connectors, and transitions from unit to point of attachment at registers or grills which become disconnected and impact the primary designed function. | Damper and Zoning Systems |
6.5. Electrical System
| Section | Appliance Item | Covered Components and Parts | Excluded Components and Parts |
|---|---|---|---|
| 6.5.1 | Internal Wiring | Electrical Wiring located within the perimeter of the home | Wire Tracing and low voltage systems. |
| 6.5.2 | Primary Service Panel | All factory-installed parts and components – including breakers – which impact the primary designed function | |
| 6.5.3 | Sub Panel | All factory-installed parts and components – including breakers – which impact the primary designed function | |
| 6.5.4 | Electrical Switches | All manual switches located within the perimeter of the home used to control lighting, power, fixtures, or fans. | |
| 6.5.5 | Electrical Receptacles | All standard duplex and GFCI receptacles located within the perimeter of the home | |
| 6.5.6 | Ceiling Fan | All factory-installed parts and components which impact the primary designed function |
6.6. Garage Door Opener
| Section | Appliance Item | Covered Components and Parts | Excluded Components and Parts |
|---|---|---|---|
| 6.6.1 | Garage Door Opener | All factory-installed parts and components which impact the primary designed function. | Doors and/or related connecting components, remotes, and wall controls |
6.7. Additional Coverage Options
The following is a list of covered systems and appliances which You have the option to purchase from Select. The following components will only be covered if You advise Select that You wish to add the additional home warranty coverage and Select is in receipt of the additional payment for said coverage. You may purchase the additional coverage for up to thirty (30) days following the Purchase Date of the home warranty coverage but coverage for the additional coverage option will not take effect until payment is received by Select for the additional coverage and the additional coverage will terminate on the Termination Date.
| Section | Appliance Item | Covered Components and Parts | Excluded Components and Parts |
|---|---|---|---|
| 6.7.1 | Plumbing and Lighting Fixtures | Shower heads and arms, tub/faucet knobs, cartridges, and filters, smoke detectors, and fluorescent lighting fixtures | Low Voltage Systems and Components. |
| 6.7.2 | Limited Roof Leak | Shingled roof leak repairs over the occupied living area of a single-family home which require the patching of an area less than one square foot in size to stop water intrusion | Roof ventilation system, chimneys, fixtures, solar panels, partial or complete roof replacements. |
| 6.7.3 | Pool/Spa Filtration System & Pool/Spa Heater | The factory installed pump, motor, filter, burner, and switches. Both the pool and built-in spa systems are covered if they utilize common equipment | Plumbing, leaking, controls and control boards, filter grids, sand, auxiliary pumps, heat pump units, and heat transfer devices. Above ground units & their associated components. |
| 6.7.4 | Well Pump Unit | The parts and components of the well pump unit that is utilized as the main source of water for the Covered Home. | Plumbing and Electrical to and from the well pump. Tanks or boosters and all associated components. Batteries and alarm components. Pulling or gaining access to the well pump. The well itself and/or redrilling. |
| 6.7.5 | Sump Pump Unit | The parts and components of the sump pump unit that is utilized for ground water for the Covered Home. | Plumbing and Electrical to and from the sump pump. Valves, pumps, batteries, and alarm components, preventers, and all associated components. |
| 6.7.6 | Central Vacuum | All factory-installed parts and components | Ductwork, hoses, blockages, and all accessories. |
| 6.7.7 | Additional Refrigerator | All parts and components which impact the primary designed function | Sealed system |
| 6.7.8 | Standalone Freezer | All parts and components which impact the primary designed function | Sealed system |
| 6.7.9 | Lawn Sprinkler System | All factory-installed parts and components of the main control box. | |
| 6.7.10 | Septic System Coverage | Aerobic pump, sewage ejector, jet pump, and septic tank. | Chemical treatment of the septic tank and/or sewage lines, Disposal of waste, leach lines, pumping, and/or cesspool. |
| 6.7.11 | Refrigerator’s Ice Maker | All parts and components which impact the primary designed function |
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